Privacy Policy

1. GENERAL

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access to or usage of www.pattemestates.com .
The domain name www.pattemestates.com ("Website") is owned and operated by Pattem Estates. The Company comprises Pattem Estates Projects Private Limited, having its Corporate office at 2nd Floor, BHIVE, Jbr Tech Park, Plot No. 77, 6th Rd, EPIP Zone, Whitefield, Bengaluru-560066, Karnataka, and its subsidiaries, group companies & affiliates, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective administrators, representatives, employees, directors, officers, agents, and their successors and assigns.
For the purpose of these Terms of Use ("Terms"), wherever the context so requires:
1. The terms 'You' & 'User' shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;
2. The terms 'We,' 'Us,' & 'Our' shall mean the Website and/or company, as the context so requires.
3. The terms 'Party' & 'Parties' shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
4. The domain name www.pattemestates.com is also used for the mobile application, and these Terms & Conditions shall apply Mutatis Mutandis to the mobile application. Further, the meaning of Website includes the Mobile application.
The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Moreover, it is precisely agreed by the Parties that the headings shall have no legal or contractual value.
The use of the Website by the User is entirely governed by these Terms as well as the Privacy Policy ("Policy," available on the website), and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User's clear acceptance of these Terms and the aforementioned policy, and the User expressly agrees to be bound by the same. The User explicitly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry/termination of either one will lead to the termination of the other, save as provided in Section 3 hereunder.
The User clearly agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms and shall be treated as part and parcel of the same. The User acknowledges and agrees that the User's acceptance of the Terms & Policy has made it binding on the User.
The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User directly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. Insofar as the User complies with these Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website.
These Terms and Conditions apply to a user (whether guest user or registered user) who subscribes to our Services from the website currently located at the URL www.pattemestates.com and/or the mobile application.

THE SERVICES:

We are professional real estate consultants offering 360-degree services towards real estate investments. Below mentioned is the list of services:

Property Identification - We provide assistance in property search through our technical research and analysis to match customer requirements.
Transactional Support - The sales team helps during site visits and pricing/inventory negotiation.
Financial & Administrative Support - We have a dedicated team which aids the customer for mortgage & financial services, administrative & legal support.
Product Portfolio - We cater to all kinds of properties, categorized as residential (primary & resale), commercial, leasing, land, global projects, affordable housing, investor projects, structured offerings, etc.
Portfolio Structuring & Management - We help diversify our client's real estate portfolios around the globe and are pioneers in bringing global properties with the best payout options to Indian investors.
Service for Life - We assign a "Dedicated Relationship Manager" for customer assistance for life.

2. ELIGIBILITY

The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule, or regulation currently in force.

3. TERM

These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until:

The User continues to access and use the Website; or
The transaction between the Parties, if any, concludes to the satisfaction of both Parties.

Whichever is later. The Parties agree that certain portions of these Terms ("Sections"), such as Sections 12, 13, 14, 15, 16 & 17, shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.

4. TERMINATION

The Company reserves the right, in its sole discretion, to unilaterally terminate the User's access to the products and services offered on the Website, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in Clause 3 here in above.

5. ONLINE SERVICE PLATFORM

The Website is an online service platform that gives advice and recommendations regarding real estate properties across the globe.

6. COMMUNICATION

By using this Website and providing his/her contact information to the Company through the Website, the User hereby agrees and consents to receiving calls, autodialed and/or prerecorded message calls, SMSs, and e-mails from the Company and/or any of its affiliates or partners at any time, subject to the Policy. In the event that the User wishes to stop receiving any such marketing or promotional calls /email messages /text messages, the User may send an email to that effect to partnership@pattemestates.com with the subject Query regarding Pattem Estates website use. The User agrees and acknowledges that it may take up to seven (7) business days for the Company to give effect to such a request by the User.

The User clearly agrees that notwithstanding anything contained hereinabove, he/she may be contacted by the Company or any of its affiliates/partners relating to any service availed of by the User on the Website or anything pursuant thereto. It is directly agreed by the Parties that any information shared by the User with the Company shall be governed by the Policy.

7. CHARGES

The use of this Website by the User, such as browsing the Website, is free of cost. The User is only required to pay for the services availed by the User of the Website and/or mobile application. However, the Company reserves the right to amend this no-fee policy and charge the User for any or all services offered/rendered. In such an event, the User will be intimated of the same when he/she attempts to access the Website, and the User shall have the option of declining to avail of the services offered on the Website. Any such change, if made, shall come into effect immediately upon such change being notified to the User, unless specified otherwise.

8. MODE OF PAYMENT

The following payment options are available on the Website:

Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, MasterCard & Amex Card networks;
Visa & Master Card Debit cards;
Net banking/Direct Debit payments from select banks in India. A list of available options will be made available at the time of “checkout.”

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / MasterCard / Amex, the User will be required to submit his/her 16-digit card number, card expiry date, and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) in order to complete the transaction.

The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favor of the Company. Third-party payment gateways will be used for facilitating any payment services on our website. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the product/services opted for. This may or may not be assisted with a phone call from a customer service representative.

By placing an order on the site or over the phone, the User expressly agrees to the terms and conditions and payment policy published in the appropriate section of the Website, or affiliated websites where reference to such affiliated websites or any other platform or mobile application has been specifically made.

After the User makes his request for the service, the User will be asked for his contact information and payment-related information. Once the payment transaction has been successfully completed, the User’s order will be processed on receipt of the funds from the User’s bank or credit card company. It is at this stage that the User’s order is successfully placed. Thereafter, necessary steps will be taken to execute the order.

9. SECURITY

Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by, or retained by the Company / Website in any manner. This information is supplied by the User directly to the relevant payment gateway, which is authorized to handle the information provided and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

10. USER OBLIGATIONS

The User agrees and acknowledges that he/she is a restricted user of this Website, and that he/she:

is bound not to cut, copy, distribute, modify, recreate, disseminate, reverse engineer, publish, post, or create derivative works from, transfer, or sell any information or software obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission of the Company. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information contained on the Website is expressly prohibited.
agrees not to access (or attempt to access) the Website and/or the materials or services by any means other than through the interface provided by the Website. The use of a deep link, robot, spider, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials, or any content, or to obtain or attempt to obtain any materials, documents, or information through any means not specifically made available through the Website will lead to suspension or termination of the User's access and initiation of legal proceedings. The User acknowledges and agrees that by accessing or using the Website or any of the services provided therein, he/she may be exposed to content considered offensive, indecent, or otherwise objectionable. The Company disclaims all liabilities arising in relation to such content. The User expressly agrees and acknowledges that the products/services displayed on the Website are not owned by the Company/Website but by third parties, and that the Company/Website is in no way responsible for their content. The User may, however, report any such offensive or objectionable content, which the Company may remove at its sole discretion.
In places where the Website permits the User to post or upload data/information, the User undertakes to ensure that such material is not offensive or objectionable and is in accordance with applicable laws. Any material deemed to be objectionable/offensive may be removed from the Website immediately and without notice, and the User's access may be permanently revoked at the sole discretion of the Company.
Further undertakes not to:
1. Abuse, harass, threaten, defame, or otherwise violate the legal rights of any other person or entity;
2. Engage in any activity that interferes with or disrupts access to the Website or the services provided therein (or the servers and networks that are connected to the Website);
3. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
4. Publish, post, or disseminate any information that is grossly harmful, harassing, defamatory, blasphemous, pornographic, obscene, libelous, pedophilic, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever under any law, rule, or regulation currently in force; or unlawfully threatening or unlawfully harassing, including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
5. Post any image/file/data that infringes the copyright, patent, or trademark of another person or legal entity;
6. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website;
7. Download any file posted/uploaded by another user of the Website that the User is aware, or should reasonably be aware, cannot be legally distributed in such a manner;
8. Probe, scan, or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to the Website. The User may not attempt to reverse lookup, trace, or seek to trace any information relating to any other user of, or visitor to, the Website, or any other customer of the Website, including any user account maintained on the Website not operated/managed by the User, or exploit the Website or information made available or offered by or through the Website, in any manner;
9. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, system resources, accounts, passwords, servers, or networks connected to or accessible through the Website or any affiliated or linked websites;
10. Collect or store data about other users of the website;
11. Use the Website or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity that infringes the rights of this Website or any other third party(ies);
12. Violate any code of conduct or guideline that may be applicable for or to any particular product or service offered on the Website;
13. Unless otherwise permitted by the company in writing, the user may only possess one account for using the services on this website/application.
14. The User of the App/Website shall not violate any applicable law or regulation.
15. The User shall be responsible for all activity that occurs under the user account.
16. All registration information the user submits is truthful, complete, and accurate, and you agree to maintain accurate, complete, and up-to-date account information in the user account.
17. The User shall be responsible for maintaining the confidentiality of the access credentials of the user account and fully responsible for all activities that occur under the user account. User agrees to immediately notify the company of any unauthorized use of the user ID/Password or account or any other breach of security.
18. The User agrees that he is aware and responsible for all transactions taking place through the user account. The user shall continue to be responsible for the transactions in the user account if the user knowingly or negligently (i) grants any other person access to the user account on the website/app. (ii) permit them to transact on a user account, or (iii) transact on any other person’s behalf or directions, whether by sharing one-time passwords or in any other manner.
19. The User shall not indulge in decompiling, reverse engineering, or disassembling content, removing any intellectual property right associated with the website/app, including company copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices.
20. The User shall not access or use the Website/App in any manner that (i) may be harmful to the operation of the Website/app or its content; (ii) may be unlawful; (iii) maybe harmful to website/app or to any other User; (iv) may hinder the other User's enjoyment of the Website/App; or (v) to defraud other Users, the company, or its Commercial Partner.
21. The User shall not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus, other harmful component, or malicious content, or otherwise impair or damage the Website/App or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website/App.
22. The User shall not delete or modify any content of the Website/App.
23. The User shall provide consent to automatically receive updates such as bug fixes, patches, enhanced functions, missing plug-ins,-ins and new versions (collectively, 'Updates'), for the purpose of effective delivery of the company services. Please note that the user's continued use of the website/app following such updates would mean deemed acceptance by the user of the same.
24. The User understands and accepts that not all products, services, and rewards offered on the Website/App are available in all geographic areas, and the user may not be eligible for all the products, services, and rewards offered by the company on the Website/app or on any other company Platforms. The company reserves the right to determine the availability and eligibility for any product, service, and reward offered on the Website/App or any other platform.
25. The User shall request the company to block the Account and change the passcode immediately for account if, if the user's device has been lost or stolen.
26. The User agrees to use website/app features only for the intended purposes and not for earning any fraudulent cash back, money laundering, terrorist financing, illicit payments, or any other use that is either prohibited by law or is unethical.
27. In particular you also agree not to use the website/application for any prohibited transactions as mentioned below:
28. The Merchants providing services that have the potential of casting the Payment Gateway Facilitators/Aggregators in a poor light and/or any other act leading to liability, including but not limited to unwarranted payment gateway/aggregator fees/charges, interest, penalties, chargebacks, and fraud losses;
29. Government IDs or documents, which includes fake IDs, passports, diplomas, and noble titles;
30. Any product or service that is not in compliance with all applicable laws and regulations, whether federal, state, local, or international, including the laws of India.
31. Violate any applicable laws, rules, or regulations currently in force within or outside India.
32. Violate any portion of these Terms or the Policy, including but not limited to any applicable additional terms of the Website contained herein or elsewhere, whether made by amendment, modification, or otherwise
33. Threaten the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or cause incitement to the commission of any cognizable offense, or prevent the investigation of any offense, or insult any other nation
34. Publish, post, or disseminate information that is false, inaccurate, or misleading;
35. Directly or indirectly offer, attempt to offer, trade, or attempt to trade any item the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force.
36. Commit any act that causes the Company to lose (in whole or in part) the services of its internet service provider ("ISP") or in any manner disrupts the services of any other supplier/service provider of the Company.
37. Engage in advertising to, or solicitation of, other users of the Website to buy or sell any products or services not currently displayed on the Website. The User may not transmit any chain letters or unsolicited commercial or junk email/messages to other users via the Website. It shall be a violation of these Terms to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another user of the Website without the express prior written consent of the Company.
The User hereby expressly authorizes the Company to disclose any and all information relating to the User in the possession of the Company to law enforcement or other government officials, as the Company may, in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involving personal injury and theft /infringement of intellectual property. The User further understands that the Company might be directed to disclose any information (including the identity of persons providing information or materials on the Website) as necessary to satisfy any judicial order, law, regulation, or valid governmental request.
The User expressly agrees and acknowledges that the Company has no obligation to monitor the materials posted on the Website, but that it has the right to remove or edit any content that, in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms. Notwithstanding this right, the User remains solely responsible for the content of the materials posted on the Website by him/her. In no event shall the Company assume or be deemed to have any responsibility or liability for any content posted, or for any claims, damages, or losses resulting from use of any such content and/or the appearance of any content on the Website. The User hereby represents and warrants that he/she has all necessary rights in and to all content provided as well as all information contained therein, and that such content does not infringe any proprietary or other rights of any third party(ies), nor does it contain any libelous, tortuous, or otherwise unlawful or offensive material, and the User hereby accepts full responsibility for any consequences that may arise due to the publishing of any such material on the Website.

11. VIOLATION OF USER OBLIGATION

If the Company believes that the User has violated any of the conditions mentioned under these Terms of Use, User Obligations, or the Privacy Policy for certain services, or any agreements consented to via the Website, the Company reserves the right to suspend the User’s access to the Website and/or delete the User account without prior notice. However, the User may reach out to the Company’s support team to assist with the restoration of access or account.
If the Company has reason to believe that there is suspicious or unusual activity being carried out through a User account, the Company may take the following actions:
1. Ask the User to immediately refund to the Company any scheme benefits, under any name, previously paid or provided to the User in relation to the transaction;
2. Ask the User for immediate refund of an amount equivalent to any unwarranted charges paid by the Company to any payment gateway or bank due to such fraudulent transactions or acts committed by the User;
3. Charge a penalty amount equivalent to 3% of the transacted amount. The Company also reserves the right to increase the penalty amount depending on the severity, scale, or frequency of the violation, fraud, or misuse;
4. Temporarily or permanently suspend the User’s access to the Website/Application services.

12. SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available to it, the Company may, in its sole discretion, limit the User's access and/or activity by immediately removing the User's access credentials either temporarily or indefinitely, or suspend/terminate the User's membership, and/or refuse to provide the User with access to the Website, without being required to provide the User with notice or cause:

If the User is in breach of any of these Terms or the Policy;
If the User has provided wrong, inaccurate, incomplete, or incorrect information;
If the User's actions may cause any harm, damage, or loss to the other users or to the Website/Company, at the sole discretion of the Company.

13. INDEMNITY AND LIMITATIONS

The User hereby expressly agrees to defend, indemnify and hold harmless the Website and the Company, its employees, directors, officers, agents, and their successors and assigns against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon the User's actions or inactions, including but not limited to any warranties, representations or undertakings, or in relation to the non-fulfilment of any of the User's obligations under this Agreement, or arising out of the User's infringement of any applicable laws, rules, and regulations, including but not limited to infringement of intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, or the infringement of any other rights of a third party.
In no event shall the Company be liable to compensate the User or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, or profits, whether or not foreseeable, and whether or not the Company/Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with the User's use of or access to the Website and/or the products, services, or materials contained therein.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law, and the Parties expressly agree that in the event of any statute, rule, regulation, or amendment coming into force that would result in the Company/Website incurring any form of liability whatsoever, these Terms and the Policy will stand terminated one (1) day before the coming into effect of such statute, rule, regulation, or amendment. It is further agreed by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

14. INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website's trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, and domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website, are the property of the Company. Furthermore, with respect to the Website created by the Company, the Company shall be the exclusive owner of all the designs, graphics, and related materials.
The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective users of the Website, or that in any manner disparages or discredits the Company/Website, to be determined at the sole discretion of the Company.
The User is aware that the products displayed on the Website are the artistic creations of their respective owners, and that all intellectual property, including but not limited to copyrights, relating to said products resides with the said owners. At no point does any such intellectual property stand transferred from the aforementioned creators to the Website/Company or to the User. The User acknowledges that the Company merely provides a platform through which the aforementioned products are listed for sale to users of the Website, and that neither the Company nor the Website owns any of the intellectual property relating to the products displayed on the Website.
The User further acknowledges that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced or infringed upon. It is agreed by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

15. DISCLAIMER OF WARRANTIES AND LIABILITIES

Except as otherwise expressly stated on the Website, all products and services offered on the Website are provided on an "as is" basis without any warranty whatsoever, either express or implied.
The Company makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness of a product for a particular purpose.
The User agrees and undertakes that he/she is accessing the Website and transacting at his/her sole risk and that he/she is using his/her best and most prudent judgment before purchasing any product or service listed on the Website or accessing or using any information displayed thereon.
The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User's belongings, or any third party, resulting from the use or misuse of any product purchased or service availed of by the User from the Website.
The Company does not guarantee that the functions and services contained on the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components. The User hereby expressly accepts any and all associated risks involved with the use of the Website.
It is further agreed by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

16. SUBMISSIONS

Any comments, ideas, suggestions, initiation, or any other content contributed by the User to the Company or this Website will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any media or technology now known or later developed, for the full term of any rights that may exist in such content, and the User hereby waives any claim to the contrary. The User hereby represents and warrants that he/she owns or otherwise controls all of the rights to the content contributed to the Website, and that use of such content by the Company does not infringe upon or violate the rights of any third party. In the event of any action initiated against the Company by any such affected third party, the User hereby expressly agrees to indemnify and hold harmless the Company for its use of any such information provided to it by the User. The Company reserves its right to defend itself in any such legal disputes that may arise and recover the costs incurred in such proceedings from the User.

17. DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of these Terms and any disputes arising herefrom will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

Mediation: In case of any dispute between the Parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below;
Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be Bengaluru, India.

The Parties expressly agree that the Terms, Policy, and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India, and that the Courts at Bengaluru shall have exclusive jurisdiction over any disputes arising between the Parties.

18. NOTICES

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User reducing the same to writing and sending the same to the registered office of the Company by Registered Post Acknowledgement Due / Speed Post Acknowledgement Due (RPAD / SPAD).

19. MISCELLANEOUS PROVISIONS

Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersede all other communications, representations, and agreements (whether oral, written, or otherwise) relating thereto.
Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
Severability: If any provision or clause of these Terms is held to be invalid, illegal, or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions or clauses of these Terms shall in no way be affected or impaired thereby, and each such provision or clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality, or unenforceability, while preserving to the maximum extent the original rights, intentions, and commercial expectations of the Parties hereto, as expressed herein.